Branching Logic
Create smart surveys that adapt in real time based on how customers answer - showing, hiding, or skipping questions to build fully dynamic survey flows.
How it works
How Branching Logic works
Set Conditions
Define rules based on how customers answer questions (e.g., answer equals, contains, or is within a range).
Add Actions
Choose what happens when conditions match — jump to another question, show or hide fields, redirect, or end the survey.
Guide the Flow
Automatically control how users move through the survey based on their answers, creating a dynamic experience.
Post-purchase NPS survey with conditional follow-ups
See how surveys adapt automatically based on customer sentiment.
Trigger
Order Created
Survey Question
How likely are you to recommend us to a friend?
Ask what went wrong
Score 0–6
How can we improve?
Score 7–8
Thank you page
Score 9–10
Logic Actions
Control what happens after every answer
Automate your survey flow with powerful branching actions that respond to your customers in real time.
Jump to Question
Send users to a specific question based on their answer.
Show / Hide Questions
Reveal or hide questions dynamically on the same page.
Jump to Result Page
Direct users to a specific result or thank-you page.
Redirect to URL
Send users to any external page after an action is triggered.
End Survey
Finish the survey immediately based on responses.
Tag Customers
Assign tags for integrations and segmentation.
How it works
Set up branching logic in minutes
Create dynamic survey flows in just a few steps.
Outro
Open Survey Branching
Click the Survey branching button inside your survey to start building logic.
Rule 1
Set Conditions
Define when the logic should trigger based on how users answer your questions.
Then
Choose an Action
Select what happens next — jump to a question, show or hide fields, redirect, or end the survey.
Outcomes
Smarter Paths, Better Insights
Create dynamic survey flows
Adapt questions in real time based on customer answers.
Increase response accuracy
Show only relevant questions for more meaningful data.
Reduce survey drop-offs
Avoid irrelevant or repetitive questions with smart logic.
Make better decisions
Get clearer insights from personalized survey paths.
Improve user experience
Deliver a smoother, more engaging survey journey for every user.
Other features
Start collecting feedback that grows your store.
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